Salesforce is paying $3.6 billion for Fin, the AI agent platform formerly known as Intercom, which already resolves 76% of support tickets on its own across 30,000 customers. Here’s what the deal actually means if you’re running a small business, not a stock portfolio.
Microsoft Scout, an always-on Autopilot agent for Microsoft 365, monitors Teams, Outlook, and SharePoint continuously and acts without waiting for a prompt. Work IQ APIs reached GA on June 16. Here is what small businesses need to know before it arrives on your subscription.
The G7 final day in Evian ended with AI sovereignty dominating the agenda and disagreements unresolved. With Sam Altman, Dario Amodei, and Demis Hassabis in the room alongside heads of state, AI governance went properly geopolitical. Here is why that fragmentation, for now, works in your favor.
New 2026 research shows 67% of small businesses running AI automation saw revenue growth exceed 20% last year. Total SMB adoption has doubled in two years, but 62% of businesses still have no automation running. The data on what separates operators from experimenters is now clear.
Gartner predicts more than 40% of agentic AI projects will be scrapped by 2027, yet small and mid-sized businesses are adopting AI agents faster than big enterprises. That is not a contradiction, it is an opening. Here is what separates the agent projects that stick from the ones that get cancelled.
Agentic AI is quietly hijacking checkout: autonomous shopping agents boost conversions while creating opaque payment flows, new fraud vectors, and skyrocketing chargebacks. Merchants face legal, compliance, and engineering costs unless they adopt agent attestations, immutable logs, and vendor integrations. Click to see how to survive the agentic commerce storm now.
