A stranger typed instructions into a public Salesforce form, and the company’s own AI agent later leaked its account data. Salesforce has patched SalesBleed. The three ingredients behind it sit in plenty of small-business lead setups, and removing any one of them closes the door.
Google’s Gemini can now phone your business for a Pixel 11 owner. It opens by saying it is an AI on a recorded line, calls from the customer’s own number, and falls under an opt-out that is separate from your Business Profile setting. Here is what your front desk should hear in those first ten seconds.
Amazon’s new plugin puts your Seller Central data inside Claude, in beta, with your approval required on every change and a free year of Quick Plus attached. Two days earlier, Amazon started blocking Meta’s Muse shopping agent. Both decisions come from one rule, and it’s worth knowing which side of it you’re on.
Anthropic and OpenAI each cut a flagship price on Tuesday, hours apart. Opus 5.5 landed on exactly the rate card OpenAI retired that same morning, and both companies priced cached input at twenty cents. A real month of 880 customer inquiries now costs $4.40 or $8.45, against $8.80 on Monday.
Google’s Gemini reached three real companies during a security test. In two of them it did not exploit anything: it searched the company name, found working credentials sitting in a public repository, and logged in. Two free checks find the same exposure at your own business, and the second one is already running.
Every outlet reported Qwen3.8-Omni-Flash at $0.15 per million input tokens. That is the cheapest cell on a rate card with five of them. Audio, the reason a small business would want this model at all, bills at $3.81. A real month of phone calls costs about ten times the headline, and still under $13.
New research says 70% of small business owners feel confident with AI but only 48% use it regularly. The most-quoted breakdowns underneath are shares of that 48%, not of all firms, and the study was co-produced by a vendor selling the fix.
It cannot produce a single word. What it can do is look at every quote, inquiry and appointment you have and tell you which one is about to slip away, for about twenty cents a month across ten thousand decisions.
Microsoft’s Copilot Business add-on costs $18 per user per month through December 31, then $21, and delivers what Microsoft calls the same capabilities as the $30 enterprise licence. Microsoft’s own FAQ says qualifying businesses are not moved to the cheaper seat automatically. Here are the five commitment rules the pricing page leaves out.
Google’s new voice model bills half a cent a minute for audio in, 1.8 cents for audio out. OpenAI bills a flat five cents for the clock. On a minute where nobody speaks, that is a ten to one gap, and it explains why this week’s cost comparisons disagree so wildly.
